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dcdave3605 t1_iycrqkd wrote

What can be done?

Your insurance company can withhold future payments made for any of their beneficiaries to quest, to balance everything out and then issue you a direct reimbursement.

I would go that route if you have better communication with your insurance.

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Kintsukuroi85 OP t1_iycs86e wrote

Honestly, I will call and ask them about that. We have really good insurance and they’ve been very helpful overall. I’m hoping this one rep will continue to be good and get back to me, but I’ve both emailed and called her and heard nothing back. I’m blaming the holiday, thinking she probably has a backlog and she will get to me in time. But it’s nerve-wracking because this has been such a runaround.

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