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Qbr12 t1_iyctzk5 wrote

In the past I have had success getting my insurer and the health care provider on a three way call.

Call your insurer first, explain the problem to them, and then ask them to initiate a three way call via their contact number for the provider. (Insurers often have their own separate contact number for providers). Getting all responsible parties in the same room helps to prevent finger pointing and he-said-she-said.

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Kintsukuroi85 OP t1_iycw2kz wrote

Yes, that’s what I did. When we got through to Quest, my insurance rep explained the situation and I confirmed it was my account, etc.. Then the person on the other end told us to hold and left us there for over an hour. We started to assume that they kicked us back into the queue, but then nobody ever picked back up. We wound up terminating the call.

The same insurance rep from that day is the one who said she would make sure this gets resolved for me, but whether because of the holiday or for other reasons I’m not hearing back from her. She gave me her email and phone and I’ve tried both, but I don’t know if she’s taking additional time off or what.

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