Yes, that’s what I did. When we got through to Quest, my insurance rep explained the situation and I confirmed it was my account, etc.. Then the person on the other end told us to hold and left us there for over an hour. We started to assume that they kicked us back into the queue, but then nobody ever picked back up. We wound up terminating the call.

The same insurance rep from that day is the one who said she would make sure this gets resolved for me, but whether because of the holiday or for other reasons I’m not hearing back from her. She gave me her email and phone and I’ve tried both, but I don’t know if she’s taking additional time off or what.