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bros402 t1_iydafyf wrote

Email their executives - explain that an overpayment happened due to your insurance originally underpaying on a claim

https://www.elliott.org/company-contacts/quest-diagnostics-customer-service-contacts/

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Kintsukuroi85 OP t1_iydbbtr wrote

Does this work? I have heard of this before but didn’t think people actually did it.

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bros402 t1_iydbyet wrote

It works - we did it when Verizon said we were outside of their service area for FiOS even though our next door neighbors were all getting it. Two weeks later we got a call from the assistant for the dude who ran thing for our region, explaining that Verizon hired a third party company to map areas for service - and the third party company placed us in a town 5 miles away. It was fixed right then and there, and we got a good discount on our service for 2 years.

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Kintsukuroi85 OP t1_iydf6c7 wrote

Amazing, thank you!

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bros402 t1_iydoznn wrote

Don't go for the CEO first - try the head of customer experience or whatever the title is for that.

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Kintsukuroi85 OP t1_iydr98i wrote

Do you, or does anyone know where I can find that information?

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bros402 t1_iydwblt wrote

Primary Contact

Monica Toney

Quest Experience Support Senior Manager

500 Plaza Drive

Secaucus, NJ 07094

monica.l.toney@questdiagnostics.com

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