>patient advocate

This is my first request for a direct line any time I consider going to a hospital or a clinic associated with a hospital. And it's the first call I make when I have a problem that takes more than 15 minutes with anyone else at the hospital at this point. It's not worth my hundreds of hours being bounced from person to person. Maybe I'll spend the extra 20 minutes getting insurance on a 3 way call with them, but after that it's just requests for them to CC in their supervisors. Once I had a 40 email chain forwarded to the CEO of the hospital himself and, let me tell you, they don't want or need to be involved in a $2500 overpayment dispute.