You left off where his co workers cheered as he was escorted off the property.

> stash your money under your mattress like grandma taught you

This is, unfortunately, the wrong conclusion to draw from this experience.

First, the charge was not waived. You were provided a provisional credit or temporary removal of the charges while an "investigation" can be performed.

Sometimes these "investigations" are cursory at best (at least initially) and it seems that many of the bigger banks do tend to rule against the customer (again, at least initially).

Often a reason is provided. Often you are allowed to contest the decision.

It is at this point that you may be asked to submit further documentation. This may include an affidavit attesting that the charges were fraudulent. This may include a copy of a police report.

If all that fails to result in a satisfactory conclusion, then moving to government regulatory agencies may be considered. This would include the CFPB.

As to stashing money, "under your mattress" will lead to financial inefficiency.

Instead, you should be following the Prime Directive.

• https://www.reddit.com/r/personalfinance/wiki/commontopics

Stashing it under your mattress won't grow the $

Gramma invested in index funds, retired and move to France. Last we heard, she’s living large good life

This is when you vote with your wallet. Get a card at another bank or better yet a credit union. Commercial, for profit banks are usury.

I would say leave the card open, get paper billing (if free), and charge once a year just to have them service the account. But then, they could report that as part of their numbers and people might keep investing with them. Just stop doing business with them and if enough people follow then they'll go out of business eventually. Bad businesses that don't treat their customers right should go out of business....not be bailed out.

It honestly sounds like you mistakenly opened a dispute instead of an actual fraud investigation. Which is a common mistake

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