iranisculpable t1_j2e443n wrote
Reply to comment by CivilMaze19 in Website for HOA payments clearly states a $3.25 fee, but has been charging me 3.25%. Is this worth fighting over? by Melodic_Language_890
Ultimately the only way to force change is to be on the HOA board. It is fairly easy to join the board if state regulations required fixed terms and elections. Usually you end up in by default.
Once in the board, for something like OP’s issue, a director can ask the property manager why is there a discrepancy and if the answer is that it should have always been $3.25, the director can make a motion to require the property manager to refund the excess fees and a separate motion to stop collecting the excess fees.
azvnza t1_j2e6rgo wrote
Or even still, be friends with the board and be vocal in the meetings to push your issue along. You dont have to be on the board to get things passed, especially if other people in your community feel the same way.
s0n0fagun t1_j2ebsnc wrote
You are assuming the HOA is profiting from this transaction. Refunding the fees the payment processor made in error will come from the HOA reserves and not from the payment processor. The board needs to engage the payment processor to get to the bottom of this but the CCRs will need to define what an excessive fee is.
3.25% is not that excessive for a credit card procesing fee. The OP could try a different form of payment like a check or a bank transfer.
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