Seriously, it probably took OP longer to write this reddit post than it would have been to send a screenshot with his original complaint letter.

This is a typo, not tyranny.

Don't attribute to malice what could be attributed to stupidity.

The person answering support email probably has no control over the software used to manage the content of the website. The fact they can't find the typo also shows they are kind of dumb and careless at their job.