9c9bs t1_j212e1k wrote on December 28, 2022 at 9:59 PM

Are you dealing with the Google Store or Synchrony Bank? Where did you purchase the phone? I had a similar thing happen to me (granted it was a few years ago) and Google was quick to send a replacement device.

How you financed the purchase shouldn't be a factor in how they handle your complaint.

KingFisher9 OP t1_j213nw8 wrote on December 28, 2022 at 10:08 PM

I purchased the phone through Google store. It's financed by synchrony bank. I've been calling/emailing google store.

kepler1 t1_j21eegf wrote on December 28, 2022 at 11:23 PM

Did you stop paying the bill when the phone wasn't delivered? That was a mistake. The best thing would have been to continue paying the bill until the issue was resolved, and get credit for that later with the company. Now it's going to be a much harder thing to get that credit mark reversed, if it ever even is reversible.

9c9bs t1_j21cwbs wrote on December 28, 2022 at 11:13 PM

Gotcha, that stinks. I'd recommend you keep trying with Google. Maybe you'll have better luck now that the new product season/holidays are over. It's not like they're withholding your refund intentionally, it's probably just bad customer service.