KingFisher9 OP t1_j213nw8 wrote
Reply to comment by 9c9bs in I bought a Google Pixel that was lost in the mail. Google told me that they will issue a refund. That didn't happen. I'm now getting past due notices and my credit score lost 70 points. by KingFisher9
I purchased the phone through Google store. It's financed by synchrony bank. I've been calling/emailing google store.
kepler1 t1_j21eegf wrote
Did you stop paying the bill when the phone wasn't delivered? That was a mistake. The best thing would have been to continue paying the bill until the issue was resolved, and get credit for that later with the company. Now it's going to be a much harder thing to get that credit mark reversed, if it ever even is reversible.
9c9bs t1_j21cwbs wrote
Gotcha, that stinks. I'd recommend you keep trying with Google. Maybe you'll have better luck now that the new product season/holidays are over. It's not like they're withholding your refund intentionally, it's probably just bad customer service.
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