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sf_sf_sf t1_j6nnitn wrote

Escalate to the next level manager. Here's a script that might help:

Hi, When I try to log in the web site says my account is disable and to contact you. I have tried this multiple times since November and my account is still locked and I have not received any call backs or letters any time I have contacted you.

Can you help me or escalate me to the next level to fix this issue?

If they say "we'll call you in 3 days", request a higher level supervisor and try not to take "no" as an answer.

Let them try to see what the problem is, later on in the call, perhaps confirm the address / phone number / email address they have for your account.

If you have to wait for a 3 day call again for some reason, get a name from the person and a call id for this support call or something, and then in 3 days calls back with that additional information and say "I've tried again and they were not able to help me, please escalate this"

Good luck.

I wonder if they have an old phone number and postal address for you.

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allyb0624 OP t1_j6nr6yw wrote

Hi. Thank your for the details . Yeh i have been transferred to higher level supervisor once ( i think) and again he said same thing but I didn’t get his name :( . I may call back anf follow your advice. Thank you so much

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allyb0624 OP t1_j6ns8hy wrote

And if they say not allowed me to higher level supervisors what would i do ?

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sf_sf_sf t1_j6nw3hx wrote

Say "I've been locked out of my account for 3 months and waiting for a call back has not worked, its time to bring in the next level of support please"

repeat until you get someone higher, call back same day if need be

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