Hi everyone. Vanguard log in issue

Submitted by allyb0624 t3_10q1bnv in personalfinance

Hi everyone. I’m new here . I have a question that i tried to log in to my Vanguard account but it wont let me in and said Thank “ access to your account has been disabled .please contact us “

So i called customer service several times and they said they will call me back in 3-5 days but i haven’t received any call from them ? Since last November What should i do to log in to my account? Can anyone give me advices !!! Thank you .

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sf_sf_sf t1_j6nnitn wrote

Escalate to the next level manager. Here's a script that might help:

Hi, When I try to log in the web site says my account is disable and to contact you. I have tried this multiple times since November and my account is still locked and I have not received any call backs or letters any time I have contacted you.

Can you help me or escalate me to the next level to fix this issue?

If they say "we'll call you in 3 days", request a higher level supervisor and try not to take "no" as an answer.

Let them try to see what the problem is, later on in the call, perhaps confirm the address / phone number / email address they have for your account.

If you have to wait for a 3 day call again for some reason, get a name from the person and a call id for this support call or something, and then in 3 days calls back with that additional information and say "I've tried again and they were not able to help me, please escalate this"

Good luck.

I wonder if they have an old phone number and postal address for you.

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allyb0624 OP t1_j6nr6yw wrote

Hi. Thank your for the details . Yeh i have been transferred to higher level supervisor once ( i think) and again he said same thing but I didn’t get his name :( . I may call back anf follow your advice. Thank you so much

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allyb0624 OP t1_j6ns8hy wrote

And if they say not allowed me to higher level supervisors what would i do ?

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sf_sf_sf t1_j6nw3hx wrote

Say "I've been locked out of my account for 3 months and waiting for a call back has not worked, its time to bring in the next level of support please"

repeat until you get someone higher, call back same day if need be

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AstariaEriol t1_j6nkj9y wrote

It’s possible you haven’t logged in for so long the account was locked. Or they tried to mail you something and it was returned. I bet their customer service restores it for you pretty easily.

Edit: I didn’t catch that this has been going on for months, so I am likely wrong.

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allyb0624 OP t1_j6nmkmv wrote

I have been calling them since last November it was 7 times but get nothin. @@

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jasonlitka t1_j6npqz3 wrote

if you've been attempting to get access to your account since November and have been unsuccessful then they likely believe you're violating some kind of law or that your account has been compromised.

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allyb0624 OP t1_j6nqrmz wrote

it happened after i tried to transfer money to fedility but failed . Since there I can’t log in again.

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jasonlitka t1_j6nqx4v wrote

What did Fidelity say?

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allyb0624 OP t1_j6nrl6w wrote

I been awhile i don’t remember exactly but right now it said “ my transfer was canceled call us if you want submitted again…”

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jasonlitka t1_j6ns0x9 wrote

Call them and find out if Fidelity canceled it or if Vanguard disallowed it.

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MissAnth t1_j6ofr8s wrote

Tell them that you next call will be to the SIPC.

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84740296169 t1_j6nhzmo wrote

wait for the call back in 3-5 days and contact them again. This seems like an issue vanguard is going to have to solve.

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allyb0624 OP t1_j6nmf7r wrote

I have been called them 7’times already. But still get nothing .@@

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