Used to report potholes all the time to 311. Took months if not years to get a response or fix. sadly the fix is almost always temporary and degraded within a month. A bunch of time they would say they could not find an issue. Started reporting it on Twitter and has a slight better response but was still negligence on the city’s part imo. I have pretty much given up on 311 doing anything. I have had open tickets closed due to (I think) the local inspector trying not to have a list of open tickets at the end of the year. Only for me to respond that the issue is still present and they reopen the ticket under a new #. I have had inspectors call me and tell me it’s not their job to tell contractors to keep the sidewalk and street clean when they dump onto the street construction debris.