I endorse this. I’m not a doctor (NP), but I work for a surgeon and see 100% of his post-ops. We absolutely could not do our jobs without the admin support staff. Surgical schedulers work miracles! The front desk is the face of the health system. I could go on and on. They need to be paid more and treated better. (Patients also need to be accountable for how they treat them, but that’s another story.)