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LFKhael t1_j2yfu6b wrote

> Airbnb’s response reiterated that the company doesn’t “own, manage or control accommodations” and can’t arbitrate these disputes or private contract terms.

> “There really was no way to tell” the listing was fake, said Brunet, noting it had more than 100 reviews, with an average rating of 4.7 out of 5. “It looked just like any other listing, which is kind of the most scary part about it. I’m just like, well, I can’t trust anything.”

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Sir_Silly_Sloth t1_j2zv1vb wrote

That’s kinda scary. I’ve never had a bad Airbnb experience, which I find somewhat incredible with how ubiquitous complaints about the platform are. I chock it up to having a personal policy of only staying at places with >4.8 rating, and usually look for superhosts. The thought that people can somehow fake those details concerns me a lot.

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rubikscanopener t1_j32ackh wrote

AirBnB is great as long as everything goes smoothly. If things get messy, AirBnB treats you like you're a scammer until you prove that you're not. I used AirBnB a fair amount in the past but after my first experience with AirBnB's 'customer service' people last year, I'll never rent through them again. (Short version - Our rental's heater couldn't keep the place warm, the absentee landlord said it was our problem, we turned to AirBnB for help, and they treated us like dirt.)

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