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PGHxplant t1_ja7muum wrote

I recommend downloading the Spin app and creating an account. It doesn't require a credit card if you never intend to ride one. But it lets you quickly make a report of improper parking by scanning the QR code on the scooter and snapping a picture of the offense (click on "Contact Support" then "Report Issue"). I've found they're very responsive to removing them if you make a direct report through the app. I'd like to think it also helps them quickly identify the the last user and issue warnings/bans.

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Hotsawce OP t1_ja7q16r wrote

This is helpful, thanks

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ItalianStallion2002 t1_ja7suvv wrote

Yea plus they’ll start charging fines to the offender if they keep doing it

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whyadamwhy t1_jabs7ia wrote

It quickly gets expensive if you regularly don’t park them properly.

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artoonie t1_ja7w772 wrote

If you have time, use 311 too. I'm not convinced Spin shares all these issues back to the city, so the city doesn't know the scope of the problem.

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Baby_groot_4_lyfe t1_jab9hn0 wrote

Yes. 311 is an invaluable resource. They may seem grumpy but ask nicely (but also seem angry) and shit will get flagged to get done.

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Jammylegs t1_ja86yq9 wrote

Annoying that someone has to do this companies job for them, when they’re the one being inconvenienced. So they have to work for free to solve their own problem?

I say throw them in a trash can.

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the_real_xuth t1_ja8bj04 wrote

This is no different from someone blocking your driveway with a car. And like when someone parks a car illegally, you're not allowed to just take it or destroy it. You have to go through proper procedures to get it moved even if it is a major headache for you.

Likely the people who leave them there don't realize that they're causing any issue (based on the image it does look like the people who put them there attempted to put them in an out of the way location). If you go through the app it will almost certainly resolve the issue faster and more permanently than any other method.

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hydrospanner t1_ja915j8 wrote

>This is no different from someone blocking your driveway with a car. And like when someone parks a car illegally, you're not allowed to just take it or destroy it. You have to go through proper procedures to get it moved even if it is a major headache for you.

Not necessarily disagreeing with you, but what's the cutoff for this?

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There is a practical difference between a scooter and a car being left in your driveway illegally: the scooter is easily destroyed/thrown away, while the car isn't. But your point that illegally abandoned property doesn't make it the landowner's property still stands.

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More to the point: what if the item left behind is a bicycle? A skateboard? A pair of shoes? A single shoe? A single sock? What if any of these are partially worn/damaged? Does that change the calculus?

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These are all transportation aids, in descending values. My point is that at some point, we cross the threshold between "that's still their property and you can't just get rid of it" and get into the realm where it seems reasonable to consider the item as lost/abandoned, or even litter.

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Is there a codified dollar amount of value that sets this? Some legal phrase about 'reasonable expecation'?

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Getting back to OP's case specifically, why can't they just throw them away, and if anyone says anything, just reply, "Someone littered them in my driveway, so I cleaned up their mess."?

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[deleted] t1_ja7w5tx wrote

[deleted]

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FeoWalcot t1_ja8a3v0 wrote

For what’s it worth, you’ll lower the specific metric of uses per user. It’ll just look like actual customers are using their service less and less.

Having 10,000 app downloads and 5,000 active users looks better than 20,000 app downloads and 5,000 active users.

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the_real_xuth t1_ja8aqwt wrote

You're not really giving them "engagement" in any form when you do so and when your OS asks for permissions to use it make sure to specify that those permissions are only for when the app is active.

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Zentraedi t1_ja8hphc wrote

I was wondering this same thing for a different reason. There were some illegally parked scooters on my street and I wanted to report them but their website had no visible way to solve it.

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yuhateseedoil t1_ja8kfjv wrote

It’s a main topic on the website’s Support FAQ

> Uh oh! Let's get that vehicle moved for you right away!
Sounds like you may come across one of our vehicles that’s located in a not-so-great parking place. No worries, feel free to reach out to us via these two methods:
Call us: 1-888-249-9698
Email us: support@spin.pm
Before contacting us, please have the below information readily available so we can relocate our vehicle in the fastest & most efficient way possible:
Approximate address or crossroads to where our Operations Specialists can accurately find our vehicle.
Example: 123 Blueberry Lane, San Francisco, CA
Example: Off 1st St & Bran Muffin Rd, near the alley way
If you can, feel free to include the vehicle’s unique 7-digit ID# Found on the handlebars -> underneath the QR code
We apologize for this inconvenience!
If you have any further questions feel free to contact us at by email or phone and one of our amazing agents will assist you!

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Zentraedi t1_ja90wz7 wrote

Thanks for finding that. I was trying to look it up on my phone while pushing a stroller, so I wasn't as focused. :)

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cthulhu_on_my_lawn t1_ja7w51e wrote

I mean maybe do this if you think there's an actual chance of enforcement but you should never have to contact a remote site to access your own property.

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throws_rocks_at_cars t1_ja87vnf wrote

Lol are you new to the planet earth?

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cthulhu_on_my_lawn t1_ja884pq wrote

Sorry I forgot, scooters sell to young people in cities therefore they can never do anything wrong and it's just perfect that they prevent people from using their driveway and block the sidewalks and prevent disabled access because at least it's not a minivan amirite

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throws_rocks_at_cars t1_ja8askb wrote

I mean, what do you expect to happen if you have an issue with something? Just get really really mad about it and your brainwaves will alert some regional manager in the Lyft offices to come remove them for you?

You can make an account and remove them with a report and it takes like 45 seconds to do so. The entire world isn’t tip-toeing around your particular pet peeves, nor do they know them (let alone give a shit about them) just because you’re peeved in that moment.

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DownwindLegday t1_jaa4do5 wrote

Don't these things have GPS and connect to the service? How do they not know where these things are? If I took one, I bet they would be able to find it.

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throws_rocks_at_cars t1_jaa4v15 wrote

Of course they know where it is. My point is: how would they know if it’s a problem if no one reports them? As far as they can tell, they’re just being used normally and parked appropriately. It’s only an issue for one single guy (op) sometimes when it happens and when he needs to drive

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DownwindLegday t1_jaa869f wrote

I guess I don't understand why the default is they can be parked anywhere they like? Wouldn't it make more sense to have particular spots they can park? I've ridden a few scooters like this in Europe and some have specific places they can be parked.

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tobesbalones t1_ja9sfh0 wrote

Why are you being downvoted? These scooters are a nuisance.

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theidleidol t1_jaa65n9 wrote

Because there’s a clear path to resolution—multiple even, because if they don’t want to sign into the app (reasonable) they can call or email—but they’re just impotently raging about it here.

If they want these scooters banned or enforced via legislation to avoid this scenario, all the power to them. Not one person has claimed this is anything less than a nuisance. But the reality is right now contacting the company is effective so refusing to do it on principle and complaining about their rights on Reddit is downvote-worthy

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tobesbalones t1_jaamodi wrote

They’re voicing their frustration. Many things have multiple resolutions, Reddit is a place where we bitch about things we don’t like.

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cthulhu_on_my_lawn t1_ja9u0af wrote

Apparently we have to pretend that people leaving giant hunks of screaming metal on other people's property is just some kind of universal law of nature and not a deliberate choice they made for their convenience, but hey if we beg the people profiting from this nuisance maybe they'll go a bit easier on us and eventually they'll usually pick up their mess.

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dxlsm t1_ja867mw wrote

The big yellow dumpster company would like a word….

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dark_autumn t1_ja91072 wrote

I’m so confused why you’re being downvoted. Reddit is so confusing to me.

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klauskervin t1_ja91mnp wrote

I was downvoted for asking if there is an alternate contact for the company other than their app. There is some weird astroturfing for Spin here.

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