Ive had Xfinity for years & no complaints about the technology itself. The worst part is their customer service & you have to jump through automated hoops before you get that far. Ive been in situations where they will unnecessarily send out a tech for something that can be fixed over the phone. There's a barrier with communication bc some reps dont speak very good English or cannot grasp what is being spoken. And when they do send a tech out, they require $150 payment that "gets refunded" in 2-3 months. At least, that is what happened when my MIL removed her deceased husband from the account. It was a ridiculous process. They created a brand new account, told her service would be out on the old account, which means no phone, and that they would CALL her when the new service is activated. Lol. However, phone runs through internet so network must be configured before the phone will work. They can do better, so much better.