I know this may be a bit late, but just throwing out another option.. I called McVay about 11:45 PM on Christmas eve for water in my garage ceiling, coming from the kitchen above. Was told the guy would call me at after 8 am tomorrow (Christmas Day). At 10 am yesterday, he called and said he'd be there in 20 mins. Got me taken care of and was on his way. I supplemented his pay with a plate of cookies and a few drinks. Hope you got your issue resolved OP!