Submitted by Dani_and_Haydn t3_zw1gps in pittsburgh
Fiesta412 t1_j1t6qgi wrote
Did you call grubhub? We have had it happen three times.
We have dietary restrictions.
Every time it was resolved immediately. We had to reorder but grubhub issues a refund. I think they might even send a $5 coupon code to your email but we never remember to use them. Likely whomever has your meal also called.
The first time was from a location that we order from very often. The owner said he was concerned. He knew multiple drivers got into an argument over which was which and then swapped bags. He said to call grubhub, insist on a full refund. Also the next time we visited them they sent over extras in appreciation for us calling. They don't want blamed for grubhub not being able to deliver correctly.
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