One gripe that could help your story is the time my bag got lost coming back from a trip.

Recently, it feels like all connecting flights into RIC arrive at midnight.

Due to the late arrival time, it was nearly impossible to track down an airline agent to help me with my list baggage.

I had to go upstairs to the departure desks and knock on a door behind the desks.

The 1am frustration was real.

Basically, the RIC airport is a bit of a ghost town after midnight.