It used to drive me crazy as well. I understand completely.

Extension admin always instructed us to not talk to media but you might be able to get some info off the record from an ag agent. The only one who's been there for years and still there (with access to records and emails and such) would be the current Powhatan ag agent. She used to be split between Goochland and Powhatan so I'm sure she's fielded some of those calls. She's a horse person too so she'd probably remember receiving those calls/doing the farm visits if she did one. She can be hard to get ahold of but just leave messages wherever you can if you have trouble catching her. I was not ag so I was just hearing peripheral info as our agents tried to navigate those reports. But I do remember the frustration and venting as we tried to figure out how to get around animal control's lack of response