Has anyone had any luck contacting Department of Public Utilities? I sent in a ticket in January, had 2 responses, then crickets. I've e-mailed and called and now I've been on hold for going on an hour and 40 minutes.

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Wa_wa_ouija t1_jefijrb wrote on March 31, 2023 at 5:10 PM

#2,539,383

Just go in person

iamnotmilesdavis t1_jefiy6m wrote on March 31, 2023 at 5:13 PM

#2,539,493

If you want to get anything done in this city, you have to go in person. It's pathetic, but it builds a sense of community...or something.

alexandersawyer t1_jeflcp9 wrote on March 31, 2023 at 5:29 PM

#2,540,215

You can always try https://www.rva311.com/ depending on your request.

Did it once when my trash can was damaged by DPU workers and it happened in a few weeks.

throwingutah t1_jeg5b85 wrote on March 31, 2023 at 7:41 PM

#2,546,530

Go to the 25th St service center.

Ddmarteen t1_jeg84gu wrote on March 31, 2023 at 8:00 PM

#2,547,474

Replying to throwingutah (#2,546,530)

I was just there today. There are usually only one or two employees in there but they’re helpful and friendly. It seems like they have strange rules… if you’re there in person, they need more documentation than, theoretically, if you were to conduct the same business over the phone (“Theoretically” because it’s impossible to do business with them over the phone). Such documentation would be picture ID, one other ID like SS card or birth certificate, and proof that you are allowed to do utilities business at the property… a lease agreement, proof of ownership, etc.

It’s weird and frustrating. It took me the past 10 months to take over the gas bill at my house.

Proper-Ad4006 t1_jegbtvs wrote on March 31, 2023 at 8:24 PM

#2,548,677

When did you call? I called Gasworks the other week right when they opened and spoke to someone after about 30 minutes on hold.