Submitted by Brazenbillygoat t3_11zrsgv in rva
I’m on hold with public utilities trying to cancel my utilities payments at my current address bc I’m moving in a couple weeks. I’ve been on hold for 41 minutes and counting. Do I have other options? Is there a faster way without driving downtown? I couldn’t find anything on their website about final meter readings. Any pro tips?
From this post a few days ago:
>The quickest way is to go to their office on 25th St, not city hall. 25th St has a parking lot and a very nice lady there that can help you. I asked her how many people come in there per day because I expected it to be a shit show, and she said they get maybe 15 people a day, because everyone assumes you have to go to city hall.
Oddly, that location says it's closed on Apple Maps, but u/I_Got_A_Truck said it was open as of a few days ago.
ETA: The address I found for that location is 701 N 25th St., Richmond, VA 23223
I've been trying to fix me final bill from when i moved and cut off my gas for 6 months now. I've accumulated 4 calls to the city with approximately 120 minutes being on hold.
It likely still isn't resolved.
Awesome! Thank you. I gave up after an hour. I’ll go in tomorrow. I didn’t realize they had parking!
Yeah, we were shocked at how easy it was to deal with.
Be prepared to spend months on this
I moved over a year ago, closed my account on the phone, it did take awhile. To this day I receive a “bill” every month showing me that I have an $0.89 credit with them. I don’t know how to get them to stop mailing me recycling paper
41 minutes is pretty average for DPU hold times, can easily be an hour +. My record was just under 2 hours to get someone on the line. I'd suggest going to their office in person if you want faster service, it's on 25th St. and is repeated in their automated hold system
I’m at the one year mark as of this month. I guess I’ll have to drive down one day and talk to the nice lady referenced in another comment.
Make sure you document who you spoke to and when for disconnection or final read. We got burned on this and are still trying to get it sorted. RVA service for anything is terrible - one of the reasons we moved.
I moved in 2019 and still get a monthly credit notice. I called once to have it donated, they said it was done. Nope, still get the mailer.
The "bill" even says that credits will be donated after a certain amount of time...apparently that time is longer than 4 years?
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FWIW, the buses are free. If you ever need to do anything at City Hall you can park anywhere near a Pulse station and ride to the Government Center stop. Super easy.
Second this. I think it’s taking them 3-6 months to close an account these days. It’s shameful.
anghiari t1_jddw27d wrote