_paige1 t1_jefcz7g wrote on March 31, 2023 at 4:34 PM

Email your local representative and explain your situation. My partner experienced a similar issue and he got a response and the issue was fixed within days.

burneraccountlolz t1_jegr6gg wrote on March 31, 2023 at 10:10 PM

Co-sign on the emailing of your council person. I was in the same boat as you and emailed mine and they sent it directly to the finance director who handled it for me personally. When they fucked it up again the next year all I had to do was re-reply to the chain and say “hey it happened again” and it got taken care of quickly.