That office is terrible. My realtor warned me when I bought in the city to put the due dates on my calendar because the city likely wouldn’t send a bill. Then they WOULD send a late notice with penalties. I’ve been here two years and have still not received real estate or personal property bills. I occasionally get utility bills. I have given up on any communication other than going in person. It sucks, it’s inconvenient, but it’s the only way I know to stay on top of it.