As a child of the industry and having lived in many places and been raised in many restaurants, I can say with confidence that the unpleasant atmosphere of both back and front of house is endemic to the food industry. Not just in the restaurants themselves but in the suppliers as well. And no, I don't know how to fix it. Like all things it starts with management and pay scales. But people have to want to change and as far as I know, no one in management wants to.