Would just caution anyone reading this thread who wants to go to capcenter or any other similarly structured internet lender that you can go to www.nmlsconsumeraccess.org and type in your loan officer and view their work history and see what kind of experience they have - depending on how straightforward someone's circumstances are, they might be fine with someone who is fairly new, and no loan officer is 100% flawless, but I think it would be valuable info if I were shopping lenders.