geekitude OP t1_iy8uswb wrote on November 29, 2022 at 4:54 PM

Reply to comment by oldsoul333 in ProTip: Return Verizon equipment at UPS, not the VZ store. by geekitude

Nothing is said about any of that on their websites, and the upgrade process cheerfully extols how simple it is to return your old VZ stuff to "any VZ store!" The simple act of returning used equipment to complete a contract should be streamlined at this point. Glad UPS is an option. I didn't find out that it was an option from the upgrade instructions, but from a net search in the parking lot on Forest Hill. Hope I've saved someone some moments of annoyance.

dalhectar t1_iy8xyv4 wrote on November 29, 2022 at 5:15 PM

https://www.verizon.com/stores/ tells you which authorized resellers stores accept equipment returns. The issue though is that Forest Hill is one of those stores, but they denied you anyway. I have returned equipment to the John Rolfe Parkway authorized retailer.

Or you can go to a Company Store.

Or you can return it to a UPS Store.

geekitude OP t1_iycm2tf wrote on November 30, 2022 at 12:08 PM

Unfortunately, I didn't go and do a broad search for all VZ stores in the area on that page. Nice how the 'no equipment returns' line is in fine print. What happens is going through their upgrade process steps, I was given instructions that include "any VZ store" as ok for returns. Looking through that page, return acceptance is only at 4 places in the greater RVA area. The Forest Hill store does take equipment, but they have no practice of sorting out incoming customers by need or complexity of issue. There should be a sign or a person to say "here is where you return equipment" but instead, you wait in line behind people who are doing complicated transactions that could take half an hour apiece. When all that's needed is to hand a box to someone who can key in the return code and wave bye, waiting an hour is not on my calendar.