i don’t know about here, but in NYC larger apartment buildings have a dedicated superintendent that performs maintenance in exchange for reduced or free rent. That’s easy for a large millionaire landlord to swing. Mom and pop renting out a second property obviously can’t do that. At most, they have a property management agency that acts as a middle man to hire third party companies to do maintenance like this. They can’t do that if there are no technicians available to hire because demand spiked on Christmas. At the end of the day, the landlord isn’t going to be found negligent of anything here. It’s a freak cold snap on a holiday that took out heat for many, many homes. They have an obligation to repair it within a reasonable timeline, and reasonable isn’t going to be same-day given the circumstances.