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balance07 t1_j1hzh4z wrote

Reply to comment by GrayRVA in Happy Christmakkah Eve Daily by jorahwhoremont

Yeah heat pump heating capacity is a function of outside air temp. They just can't extract much heat from air this cold. Does your air handler have electric backup heat? Depending on your thermostat, you can lock out the heat pump when it gets below a certain outside temp.

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GrayRVA t1_j1i2z1c wrote

You speak with much wisdom. I don’t think it has electric backup, but I have 3 space heaters. I’m assuming a visit from the company that installed it is in order. It’s 53 downstairs.

Edit: Called heat pump “company” expecting to leave a VM about coming by next week. The recording said “My truck is broken. Hopefully it gets fixed soon. Byeeeee!”

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McFlare92 t1_j1i5zup wrote

Are you doing OK? We'll be out and about for a bit and could drop off extra blankets or something if you are in need! I might even have a heated blanket

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GrayRVA t1_j1klw3k wrote

Oh my gosh! I wasn’t expecting everyone to be so thoughtful and kind! Humanity WTF. I was absolutely fine because I have an upstairs and downstairs heat pump. Only one shit the bed.

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balance07 t1_j1ib935 wrote

I would definitely expect a heat pump system installed in our area to have electric backup heat. If that's not coming on, then you may have a thermostat/control problem. Def get someone to check it out, but good luck doing that during this cold snap :(

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