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blkpnthr3005 t1_j6n96l8 wrote

Have you called the Office of Health Benefits? Their number is 804-225-3642 and their email address is ohb@dhrm.virginia.gov. Sometimes they take a few days to get back to you but they are the ones who can point you in the right direction. I work at DHRM so hopefully this helps.

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CommunityThrow1 OP t1_j6nciyv wrote

That is one of the numbers we've been given to call. The line says to not do both phone calls and emails. Should I just ignore that and go ahead and email them too?

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