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Danger-Moose t1_j6nb4r3 wrote

It's very odd that the University would be directing you to DHRM - the University should have a benefits administrator who could handle any questions like that.

In addition to the other number listed, you could try the employee dispute resolution number:

For an objective, confidential consultation on employment rights and responsibilities as well as available options in resolving workplace conflict, Virginia state government employees, managers and human resource personnel may contact the Office of Employment Dispute Resolution (EDR) AdviceLine Consultant at:

1-888-23ADVICE (1-888-232-3842)

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CommunityThrow1 OP t1_j6ndhr2 wrote

Sorry, I wasn't totally clear - my mom isn't an employee of the university but my dad worked for them and had insurance through them after retirement. He unexpectedly passed away recently and it's been very difficult for us trying to figure things out. She paid for 3 months but missed a payment and her insurance was terminated.

She accepts responsibility for that, but we were told by the university and Anthem to call the Virginia DHRM and they'll reinstate it and allow up to pay for the missed payment and the next 3 months.

Not sure if that helps with context. Thank you.

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Danger-Moose t1_j6nejhv wrote

That sounds like a tough situation. I'm sorry for your loss and that you're all going through that.

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RulerOfTheRest t1_j6nezrz wrote

First, I'm sorry for your and your mom's loss. If you're not getting a timely response from the DHRM, you might want to reach out to her State representee with your issue, as they might be able to light a fire under their butts...

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