Submitted by CommunityThrow1 t3_10q0fd6 in rva
My mom can't use her insurance and both the place of employment (a university) and Anthem have told us to call Virginia DHRM. It goes straight to voicemail. We've tried almost every day over the past week and a half with no return phone call.
My mom has medicine and therapy she needs, since we're already in a rough state at the moment for other reasons. It is incredibly infuriating to feel like the Virginia DHRM is just ignoring us and every else we talk to is just pawning us off on someone else.
Is the Virginia DHRM even open? Richmond would be like a 3 hour drive for me but if it means talking to someone who can help, then it would be worth it. We literally just want to pay for her insurance so she can keep getting her medicine for mental and physical health and therapy. She paid for the last period, we just want to pay again yet no one answers.
Sorry if it's a ramble. Thank you all if you know anything.
blkpnthr3005 t1_j6n96l8 wrote
Have you called the Office of Health Benefits? Their number is 804-225-3642 and their email address is ohb@dhrm.virginia.gov. Sometimes they take a few days to get back to you but they are the ones who can point you in the right direction. I work at DHRM so hopefully this helps.