then, by the end of the 5-10 minute checklist, did you restart your computer, did you update the app, did you try a different browser, did you try in 'private' mode to ensure no cookie conflicts, etc the non-english as their first language support will be out of ideas and pass you off to another support person only to repeat the process.

- my experience with comcast/xfinity customer support

I honestly can't wait for this to be replaced by a gpt model.