MechanicalBengal t1_j04clxj wrote on December 13, 2022 at 11:49 PM

Reply to comment by Johnny_Glib in Is it just me or does it feel like GPT-4 will basically be game over for the existing world order? by Practical-Mix-4332

You realize that many customer service jobs are going to be over, very soon, right?

Not that human input will completely go away in the customer service workflow, but it will be more like self checkout at home depot, where you have one person monitoring eight registers at once and can intervene in the event of an issue.

This tech will do the exact same thing for low level CS.

SurroundSwimming3494 t1_j0588m1 wrote on December 14, 2022 at 3:49 AM

I'm somewhat more skeptical. This AI isn't factally reliable, yet, so you can't really trust it with answers. Another reason I'm skeptical is because many people don't even try to conversate with the automated customer service agents we have now and skip right to a human agent, or would prefer to speak to them. I definitely think future models will definitely reshape customer service, but not this one. I might be wrong, but I guess we'll just have to wait and see.