I'm somewhat more skeptical. This AI isn't factally reliable, yet, so you can't really trust it with answers. Another reason I'm skeptical is because many people don't even try to conversate with the automated customer service agents we have now and skip right to a human agent, or would prefer to speak to them. I definitely think future models will definitely reshape customer service, but not this one. I might be wrong, but I guess we'll just have to wait and see.