It definitely depends on the specific property manager. When we moved in the manager was wonderful, incredibly responsive to maintenance issues, and kept later office hours (was open until 6pm). When they left the property, the new manager let things go downhill. Now maintenance tickets take forever and they habitually close the office early (when it's only open from 9am-5pm, it's not unusual to get an email saying they're closing at 2:00). It's pretty annoying, but overall the unit and property amenities are nice.