Let me tell you about my Quantum experience. I had just moved here. Waited 3 weeks for them to arrive. They never did. Called, customer service rep from a foreign country in a foreign country, Guatemala, I think. Anyway, they told me technician would call. They never did. They flat out lied to me several times. The customer service rep had no idea what was going on as he was in another country. Same thing from multiple customer service reps in different areas. It was not their fault anyway. I all the years I have been on this planet, I have never had a utility company take my money and flat out lie to me. My husband and I had to take off work twice for people that NEVER showed up. The only thing they did right was to cancel my order correctly and refund my money. I am on the upper north side. They said they are here, they aren't, and that is why they kept trying to put me off. I would never use this company now no matter if they get their $#@^ together or not.