houseofwarwick t1_is6m3w0 wrote on October 13, 2022 at 5:58 PM

Hey everyone- popping up from hibernation for this. https://q.brightspeed.com is the entry point to qualify and buy. We are working on something better and the transition from Lumen systems is getting smoother. I’ll try to get permission to talk more here and be back soon.

Old Quantum Fiber pages don’t work for Springfield any more and are not connected to Brightspeed systems for availability.

Social media disclaimer: I work for Brightspeed but these social media posts are my own.

KTfl1 OP t1_is6mi4p wrote on October 13, 2022 at 6:00 PM

Welcome back! Thanks

houseofwarwick t1_is6mxbj wrote on October 13, 2022 at 6:03 PM

Thanks for posting! I can talk about my experience with the company- it’s been amazing! We were built from scratch to deliver internet to people and the employees are really engaged. If I cad to sum it up in one sentence: I hear the word “yes” more often than before and “customers first” means something more.

malevolentk t1_is7xqhq wrote on October 13, 2022 at 11:14 PM

Any idea why I constantly have to reset my router to stream?

My internet also randomly drops - which is annoying af

Wyldfire2112 t1_is8ji7b wrote on October 14, 2022 at 1:59 AM

Just FYI, I was poking around the brightspeed website after seeing the news and the availability lookup site, shop.brightpseed.com is screwy, saying it can't find my address. The "q." version of the service lookup site works like a charm, though.

It's just a shame they won't have my zone until the end of March. We've had the lines run for a couple months now, but I guess the changeover has really put the brakes on everything.

demonspork t1_isadvtx wrote on October 14, 2022 at 1:47 PM

I hope that brightspeed fixes quantum's shortfalls in the IPv6 space. Lumen built out the new quantum fiber infrastructure using a transitional technology called 6RD instead of native IPv6 implementation. it performs poorly and is disabled by default, likely because of this poor performance. I switched from Mediacom which has full native IPv6 capabilities that's just as fast or faster than IPv4 on their network.

mhomeyer2005 t1_isr7drn wrote on October 18, 2022 at 2:31 AM

I'm still seeing ads and billboards with q.com.

goldencrisp t1_is65xjs wrote on October 13, 2022 at 4:13 PM

Quantum just sold to some company called BrightSpeed. But there’s also like 8 huge purple buttons on quantum’s website to check availability.

KTfl1 OP t1_is66s6u wrote on October 13, 2022 at 4:18 PM

I saw the brightspeed stuff which made me a little more leery. I do have it avaliable, and I am not certain which one is actually quantum website anymore. Seems like there are some copycats

perkyguy3303 t1_is814mf wrote on October 13, 2022 at 11:40 PM

417-430-7030 that goes directly to an Authorized Sales Agent with Brightspeed. Ask for Tony. He signed me up a couple of months ago and everything has been great!!!

Amethoran t1_is67wps wrote on October 13, 2022 at 4:26 PM

They just switched to Brightspeed but they've sent me multiple emails that nothing is changing just the name. I still have the same service for the same price. I love my Quantum Fiber. You should just be able to go to the website check for availability and if it's in your area it'll ask if you want to sign up.

KTfl1 OP t1_is6gtlf wrote on October 13, 2022 at 5:24 PM

Brightspeed's website wasn't working right. So I called and have installation scheduled. Looked like the same deal that quantum has on their sites. $65 no data caps.

At the end of the call, they transferred me to verification, where they asked for my social. I declined. Turns out, they were selling dish network.

Reminder to all. Be careful with your private information.

goldencrisp t1_is6h5mi wrote on October 13, 2022 at 5:26 PM

https://www.quantumfiber.com/homepage.html

This is the website I used to get service installed at my place

Wyldfire2112 t1_is8jsmy wrote on October 14, 2022 at 2:01 AM

They just did a switchover. The quantum stuff is out of date, and they're only leaving it up until existing customers can switch over.

perkyguy3303 t1_is80wjd wrote on October 13, 2022 at 11:38 PM

417-430-7030 Authroized sales agent signed me up. FREE INSTALL AND FREE MODEM. Ask for Tony. He signed me up a couple of months ago and I have had no problems since and I'm saving so much money compared to Mediacom.

417SKCFAN t1_is7hs4o wrote on October 13, 2022 at 9:22 PM

Been trying to get installed, hit with an install charge which seemed odd since the fiber pedestal was literally in my yard. Turned out they require my house to be served from a few houses away which meant a 820 ish install, worked with them to change the path a bit so the install will be 560 ish, but then the Quantum/Brightspeed transition happened and I’ve been ghosted despite emails and calls. I just want to get rid of Mediacom and pay these guys $$$!

KTfl1 OP t1_is7hx4o wrote on October 13, 2022 at 9:23 PM

I didn't have to pay.

417SKCFAN t1_is7ubvj wrote on October 13, 2022 at 10:48 PM

It’s a last minute notice, I had an install scheduled but got an email from outside the system which was a shock. They only cover the first $1500, you won’t know until a few days before the install.

kibbles05throws t1_is87etq wrote on October 14, 2022 at 12:28 AM

Seems odd that downtown still doesn’t have Quantum available - it’s only Mediacom or AT&T. Both of which are very pricey. I thought the whole Springfield area was supposed to have the CU fiber project completed by now - it’s been few years?

zouspring t1_isak87i wrote on October 14, 2022 at 2:31 PM

This whole thing has been a shit show. I remember first hearing about fiber for the city years ago through City Utilities. SpringNet was also involved too, then Century Link, then Quantum, then Lumen, and now Brightspeed.

I sat for over a year after my neighborhood got fiber before I could set up an install appointment, which I got in March of this year. Then that got canceled out of no where and they told me I couldn't schedule an install. This August I was again able to schedule an appointment, which again was canceled the week before because they wanted to charge me $3600 to run the line to my house.

I have given up on getting fiber and to honest I wouldn't even know who to talk to in order to get it. No one seems to know anything and the city has done a poor job of communicating these changes to the public.

Tough-Ad-9319 t1_is8lkih wrote on October 14, 2022 at 2:15 AM

Let me tell you about my Quantum experience. I had just moved here. Waited 3 weeks for them to arrive. They never did. Called, customer service rep from a foreign country in a foreign country, Guatemala, I think. Anyway, they told me technician would call. They never did. They flat out lied to me several times. The customer service rep had no idea what was going on as he was in another country. Same thing from multiple customer service reps in different areas. It was not their fault anyway. I all the years I have been on this planet, I have never had a utility company take my money and flat out lie to me. My husband and I had to take off work twice for people that NEVER showed up. The only thing they did right was to cancel my order correctly and refund my money. I am on the upper north side. They said they are here, they aren't, and that is why they kept trying to put me off. I would never use this company now no matter if they get their $#@^ together or not.

[deleted] t1_is63k9a wrote on October 13, 2022 at 3:57 PM

[removed]

dudleythedogg t1_is6gf7j wrote on October 13, 2022 at 5:21 PM

So the third company to take over CU's fiber network and it's still not installed in a huge area of Springfield. Seems about right.

yet another ISP post. sorry. Q. I finally have quantum available in my neighborhood, and I want to ditch this DSL for the fiber at about the same price. Anybody know the best way to sign up? there seems to be multiple websites and phone numbers. they all seem to offer the same deal. tia

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