the_honeyman t1_ixwoa0u wrote on November 26, 2022 at 11:33 PM

If you order food online in advance, it doesn't have the 18% charge. I did ask the server one time I was in there, and they do get those fees as well. It was an attempt to keep the few employees they had after they opened back up.

Edit: somebody else in the thread says they don't get the service fees. Idk. It's been a year or two since I talked to the server, ymmv.

EcoAffinity t1_ixwyb6n wrote on November 27, 2022 at 12:54 AM

Unless they added the function back in recently (last month or so), they removed the ability to order food online. I reached out to them, and they said it was because there were too many errors at other locations that it was entirely removed by the app.

Edit: what's with the downvotes- my information isn't wrong or even critical of the action lol

the_honeyman t1_ixwyuc8 wrote on November 27, 2022 at 12:58 AM

So "fuck you give us money" instead of "how can we fix the problems." Cool.

Jimithyashford t1_ixx4d8b wrote on November 27, 2022 at 1:44 AM

What a bizarrely aggressive projection of malice into tech issues with a theater’s food order online function.

You doing ok?

EcoAffinity t1_ixz3jly wrote on November 27, 2022 at 2:54 PM

I mean, that's what the online customer service told me when I asked why we couldn't order ahead anymore, and then I was told by an employee something more along the lines that insinuated it was to make more money. So who knows, but the financial burden is put on the customer either way. The 18% isn't a standard thing across Alamo locations. And some have been straightforward in saying the 18% is a gratuity and additional tip isn't necessary.

the_honeyman t1_ixxytx2 wrote on November 27, 2022 at 6:27 AM

...instead of fixing the problems, they took away the only way to order food without paying the 18% service fee.

"Fuck"=/=aggression. I'm doing fantastic! Thanks for asking.