I mean, that's what the online customer service told me when I asked why we couldn't order ahead anymore, and then I was told by an employee something more along the lines that insinuated it was to make more money. So who knows, but the financial burden is put on the customer either way. The 18% isn't a standard thing across Alamo locations. And some have been straightforward in saying the 18% is a gratuity and additional tip isn't necessary.

...instead of fixing the problems, they took away the only way to order food without paying the 18% service fee.

"Fuck"=/=aggression. I'm doing fantastic! Thanks for asking.