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pdoxr9 t1_ixyu3r1 wrote

Reply to comment by Netzapper in Physicians: Cox vs Mercy? by [deleted]

Why’s that?

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blitzalchemy t1_ixywihj wrote

I've worked for both but I'll give some brief bits of my experience.

Mercy:

Constantly laying off entire departments or outsourcing, they may not offer some services at all.

Religious institution and are beholden to catholic values in a politicized environment, even less likely to offer some services.

Most doctors I spoke with my time there were rather... obnoxious or pretentious, very 1% "im better than you" vibes.

Cox:

If there is a service needed, they likely have it and offer it.

Doctors are still split and youll get the pretentious types, but they usually have decent bedside manner, they just treat coworkers bad.

Billing department is kind of a mess at times. If there is a billing issue, you have to be on top of it to get it fixed. (i work in a front facing role, but have nothing to do with backend and I have no idea what mercy is like)

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417SKCFAN t1_ixyzyxp wrote

While Cox doesn’t check the layoff box, they also have outsourced entire departments.

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blitzalchemy t1_ixz1rqm wrote

Honestly, the only one i can think of is the IT department. Most everything else has a clinic for it, is in house, or they have a partnership.

Regardless, if they are doing that, its not to the extent that Mercy does.

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Netzapper t1_ixyw9ej wrote

OP asked for physicians' opinions. I gave the one I know.

Every time this turns into a debate about "why", though, it just breaks down along religious lines with both sides whining about anecdotes vs evidence.

If I'm like "Mercy has a bunch of religious policies", people are like "no, but my doctor is great and I had a great outcome" or "yeah, they're assholes, and I almost died".

If I'm like "Cox feels impersonal and cold", people are like "no, but my doctor is great and I had a great outcome" or "yeah, they're assholes, and I almost died".

There's no point.

EDIT: to be clear, I don't think they're equivalent. Just that the argument here gets pretty silly.

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Wrinklestiltskin t1_ixyzb96 wrote

The thing about comparing anecdotes between Cox and Mercy is that the negative anecdotes for Mercy far outnumber the negative anecdotes for Cox.

I've also heard nothing but bad things regarding employee treatment and work culture at Mercy from people who've worked there. I've also had more problems with Mercy in regard to my line of work as a caseworker.

I'd love to see some independent metrics on both employee and consumer satisfaction between Cox and Mercy.

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Netzapper t1_ixz0s7b wrote

Yep. I agree with you completely. I didn't mean to make it sound like they were actually equivalent. I was just explaining why I'm not personally very interested in "debating" it.

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