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estevanrll OP t1_j0c1c8l wrote

they set one up for me in the event that they couldn’t verify an outage (the CSR kept referring to it as a “potential outage”). it will be automatically cancelled in the event that they verify an outage. scheduled for mid-afternoon. will let you know what happens.

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estevanrll OP t1_j0dp2xc wrote

the tech did not show up, so i am assuming that they determined it to be an outage… however, my service is still down.

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