I started with them when it was Quantum, fairly early on. Install went great, tech was super nice, never had any outages or anything. Like others are saying, I haven't had to contact Brightspeed customer support at all, but the fact that I'm getting consistent, fast speeds is better than anything I've ever had before. So, recommended.

Not sure what the installation process is like now, I got in fairly early. I've read some negative comments to their current installation procedures (installing in-air vs underground, charging people for install, etc)