Most of the problems with Burrell is if you work for them (trust me on that...). But they are a very great organization in their client-facing side.

There is a huge anti-Burrell circle-jerk on this sub, and any time I've engaged with the people making complaints, they've immediately shut down when I ask questions about the absurd things they claim (I think most of those have been teenagers).

The biggest valid complaints against Burrell is how long it takes to get into services at this point, the scheduling department is incompetent and just plain don't seem to complete any intra-agency referrals I complete, and they might screw up one of your appointments occasionally, and I honestly would stay away from the satellite locations because I've historically seen consistent incompetence at those locations.

The worst things I can say about Burrell is the financial mismanagement that has put us in a tough stop after we merged with Preferred Family under the conglomerate of Britli. Authentic leadership was sidelined or let go, our tuition assistance programs all canned, department's were merged/dissolved, and billing is pressed at the expense of employee mental/physical health and well-being.

But so rarely do I see mistreatment, abandonment, or other ridiculous claims I see on this sub. You have to also consider that many complaints are not necessarily grounded in reality given the population we work with. A huge portion of my caseload struggles with paranoid delusions from time to time, and my pastey white ass has been accused of being a middle eastern terrorist before...

The absolute vast majority of client-facing/clinical staff at Burrell genuinely care about the people we serve, and that's why we work where we do. We genuinely care and want to help. It's our leadership who seem to have no empathy for their work force. But even though I genuinely believe their motives are profits, selfishly they would not want our consumers to be mistreated and lose more income.

Take the complaints you read on this sub with a bowl full of salt. Burrell is far from perfect, but we have a lot of incredible providers that absolutely recommend, despite my resentment against our leadership.

Edit: Also just want to say, last time I waited in the Transitions waiting room with a client, two different people struck up conversation with me about how the (slightly newerish) Rapid Access Center saved their lives. One was an older gentleman who kicked an opioid addiction spanning many years, and the other who was addicted to meth said "my two little babies at home almost lost their mom a few times."

The vast majority of client-facing employees at Burrell absolutely do not fit the description the users here depict, and Burrell does tremendous good for our most disadvantaged population. It's far from perfect and I'm sure people have had bad experiences, but it should not dissuade you from seeking services. This is all said by a very bitter, overworked Burrell employee.