Komaikai OP t1_j6ggxvg wrote on January 30, 2023 at 3:36 AM

Reply to comment by Komaikai in Tax Prep by Komaikai

Just got an email response from the owner, and I will not be utilizing them this year. I am not sure where customer service went, but it seems to have escaped her. Very unfortunate for such good reviews of the service.

Thank you for the recommendation though!

notnotpegbundy t1_j6gke6q wrote on January 30, 2023 at 4:04 AM

Eep. Glad I saw this as I’m looking for a new accountant and was also recommended this person.

Komaikai OP t1_j6gltm3 wrote on January 30, 2023 at 4:15 AM

Honestly, it took me aback and I had my wife read the response to make sure I wasn't crazy!

I work in consulting and have never seen a response that was so unhelpful and demeaning.

Let me know if you find one!

EcoAffinity t1_j6gm9zv wrote on January 30, 2023 at 4:19 AM

Oh no! I'm sorry for that experience and completely understand. I and multiple family members have used her for years, and I've recommended friends with sticky situations to her before and they've had great reviews too. Disappointing.

Komaikai OP t1_j6gmv1t wrote on January 30, 2023 at 4:24 AM

Reading the reviews I was very excited! Apparently I utilized the contact box incorrectly and asking for the process and then an estimate (assuming I would provide everything needed, once told what was needed) was assuming to much! I still really appreciate your recommendation! Seems it just wasn't a good night, or perhaps the accountant's responses are to dry for myself!