I’ve had the service since may. Didn’t have any issue when it was quantum. As soon as it switched to Brightspeed I started experiencing issues. They didn’t bill me the first month of the switch, then the next month they double billed me. Saw a Reddit post about the same thing happening to others in the area.

I work at a phone store with really bad customer service. Our customer service is all foreign and speak broken English, so I know how annoying it can be to communicate, but you learn overtime how to get your point across in a simple way they can understand. I contact Brightspeed customer service expecting somewhat of the same experience, but nope, they speak NO English.

Another month goes by, and again this month, my payment wasn’t taken out. I tried using the in app chat to get it resolved, the representative couldn’t even understand what my problem was so I decide to call their customer service. Explained that my autopay hadn’t come out yet. The guy says “so, I understand you can’t access your account?” I repeated my problem 4-5 times slower and easier to understand. He proceeds to send me an email to reset my password and then ends the call.

Never got the problem resolved, and I expect to be double charged next month for the payment they didn’t take out. Thinking of switching to a different company if it continues.

TL/DR: if you’re looking for great internet with no interruptions, and you’re okay with virtually no customer service, and you want to play a 50/50 game on whether your payment will actually get processed monthly, then go with Brightspeed.