Maybe the government, state and federal, should stop trying to outsource critical roles to the private sector. It usually doesn't work great and it's an abdication of the State's responsibility to its citizens.

Private enterprises are motivated by money. Once they get it they don't give a fuck about actually doing the work if they think they can keep it. The gov at least generally doesn't give that much of a shit about profitability and theoretically is motivated by the State's concern for the health and welfare of its citizens.

Keep it in house so the people motivated by something other than rampant greed will do their damn jobs correctly and ensure people who need a safety net can get help.