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9-11GaveMe5G t1_j6g8orh wrote

Reply to comment by WeAreProbsFucked in FCC Threatens to Disconnect Twilio for Illegal Robocalls by BasedSweet

If your "godsend" is a company performing illegal marketing, you need better partners

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abk111 t1_j6g94az wrote

Based on the article it sounds like it’s not twilio doing that but customers using their infrastructure?

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xinco64 t1_j6gt1s1 wrote

“industry insiders should notice how the FCC blamed Twilio for having inadequate know your customer (KYC) procedures.”

This is actually a pretty big deal. The onus is on Twilio for preventing this.

They aren’t like Reddit or an ISP. The are a telecommunications provider and have much more restrictions (as they should). You have control over your ISP or what posts you look at on Reddit. You don’t have control over what spam calls you get.

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JuiceColdman t1_j6gvzzr wrote

It’s just the tip of the iceberg. I was selling software for a competitor in the same space and did a little opposition research on Twilio. The number of CAN-SPAM compliance issues I saw was overwhelming

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chanelwescoast t1_j6gvcl7 wrote

It's on Twilio to make sure their platform isn't getting abused

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reversiblehash t1_j6gei7n wrote

Twilio provides a saas product that enables developers to interface with communications services like sms texts and phone calls for things like automated directories, 2FA, and appointment reminders. The issue is that there isn't ample detection for customers using their tech for illegal means.

This in part because there are a bunch of local and federal laws regarding telecommunication. Twilio can't listen in on it's customer's calls or read their texts to determine if the communications are legit appointment reminders or the illegal robo calls.

So you really can't blame twilio after all, they've been trying to reach you concerning your vehicle's extended warranty. You should've received a notice in the mail about your car's extended warranty eligibility. Since we've not gotten response, we're giving you a final courtesy call before we close out your file. Press 2 to be removed and placed on our do-not-call list. To speak to someone about possibly extending or reinstating your vehicle's warranty, press 1 to speak with a warranty specialist.

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9-11GaveMe5G t1_j6gm4lm wrote

God. Damnit.

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JuiceColdman t1_j6gwaip wrote

Thought there was gonna be a hell in a cell, crashing into a table reference, from all the way back in 1998

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reversiblehash t1_j6icwh2 wrote

I knew I needed a common robo message and to embed it in an otherwise innocuous reply. Landed with a we've been trying to reach you....

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Philip_Marlowe t1_j6gwb5s wrote

That cracked me up. Well done.

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reversiblehash t1_j6id5kx wrote

I was hoping to get more of y'all. It's a shame my msg auto collapsed under the heavily downed patent comment.

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Fast_Championship_R t1_j6gaab1 wrote

This would be a pretty big problem if this gets enforced. I know quite a few systems that utilize Twilio on a regular basis.

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KittyBizkit t1_j6gs1cn wrote

Sounds like those systems need to migrate away ASAP. Or at least have a plan, because it is a very real possibility at this point.

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PM_ME_FIREFLY_QUOTES t1_j6gsz9k wrote

If you think an 11 billion dollar company is going to just roll over, rather than react and adapt...

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KittyBizkit t1_j6gu3jo wrote

Well they need to do something to fix the robocall problem. They can’t just allow them to continue operating like it isn’t happening. If threatening them with annihilation is what it takes, then so be it.

To be clear, I sincerely hope that the existential threat is enough to get them to clamp down on the problem themselves. But if they refuse to do that, I have no sympathy for them or their shareholders.

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WeAreProbsFucked t1_j6gxrw8 wrote

We just had it text people when their drycleaner order was ready early instead of an employee calling. Too busy to be waiting on phone calls

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