Yeah same dealio. His outbound stats were atrocious. He would laugh and joke about it, but it had to suck a bit there.

We didn’t do pre-call txts at that point, but it was always relating to a product they already had with us, usually their home loan, but still. Our team would only do some ob calls if the ib queues were already quiet. (As it wasn’t our main role)

I think in 2 years I only had 2 customers do the ‘let me call you back on the bank number so I know it’s not a scam’ thing, and they were all apologetic when they got back to me. (Kiwi accent)

But he was getting hung up on 8/10 calls. So the TL switched him to inbounds only for those days cos it was affecting his stats and job rating.